Frequently Asked Questions
Everything you need to know about your PRAO shopping experience.
What materials are used in PRAO fashion jewellery?
We use high-quality alloys, premium brass, and stainless steel as base metals, finished with 18k gold plating or rhodium to ensure durability and a luxurious shine.
How should I care for my jewellery to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with water, perfumes, and lotions. Store your jewellery in the provided PRAO airtight pouch when not in use.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking link via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 7-day hassle-free return policy for unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
Do you offer international shipping?
Yes, we ship our fashion jewellery worldwide. Shipping costs and delivery timelines vary by country and are calculated at checkout.
Are your products safe for sensitive skin?
Yes, all PRAO jewellery is nickel-free and lead-free, making our pieces hypoallergenic and safe for most sensitive skin types.