Returns & Exchanges

At PRAO Fashion Jewellery, we want you to be completely satisfied with your purchase. If your new piece isn't quite right, we offer a 14-day return and exchange window for all items in their original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal to submit a request with your order number and reason for return.

• 2.
  Pack with Care

  Place the jewellery in its original PRAO branded packaging to ensure it is protected during transit and prevent any damage.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the item, your refund or exchange will be processed within 5-7 business days.